Client Information & Complaints
We believe professional accounting services should be transparent and easy to understand.
This page explains your rights and responsibilities as a client, our obligations as a registered tax practitioner, and how to raise any concerns or complaints.
As a registered tax practitioner, Numbers in Motion Accounting is bound by the Tax Agent Services Act 2009, the Tax Agent Services (Code of Professional Conduct) Determination 2024 and the requirements of the Tax Practitioners Board (TPB).
We are committed to providing professional, ethical and client-focused services while helping you make informed decisions about your business and tax affairs.
Our Registration
Numbers in Motion Accounting Pty Ltd is a registered tax agent with the Tax Practitioners Board (TPB).
TPB Registration Number: 2637 7368
You can verify our registration and view the TPB Public Register here:
https://www.tpb.gov.au/public-register
Our Commitment to You
As registered tax practitioners, we are committed to:
Acting honestly and with integrity
Acting in your best interests within the law
Applying tax laws correctly and with reasonable care
Maintaining confidentiality and handling your personal information in accordance with the Privacy Act 1988 (Cth)
Providing clear and professional advice
Managing conflicts of interest appropriately
Your Rights As A Client
You have the right to:
Receive services that are delivered with care, skill and professionalism.
Understand the scope of services being provided and the fees associated with those services.
Have your personal and business information treated confidentially and protected appropriately.
Be informed about matters that may affect your engagement with us.
Raise concerns about our services and have those concerns reviewed fairly and promptly.
Your Responsibilities
To help us provide accurate advice and meet your obligations, you agree to:
Provide complete and accurate information
Keep required records
Respond to requests in a timely manner
Review documents before lodgement
Meet your obligations under Australian tax laws
Complaints Process
If you are unhappy with any aspect of our service, please contact us first so we can work towards a resolution. We will acknowledge your complaint within 5 business days and aim to resolve it within 20 business days. If we need more time, we will keep you informed of our progress.
If the matter cannot be resolved to your reasonable satisfaction, you may lodge a complaint with the Tax Practitioners Board (TPB).
For information on how to lodge a complaint with the TPB, including the online complaint form and contact details, visit www.tpb.gov.au.
Keeping You Informed
As registered tax practitioners, we are required to provide certain information to current and prospective clients under the Tax Agent Services (Code of Professional Conduct) Determination 2024. This helps you make informed decisions about who you engage to provide tax services.
Registration Conditions
The Tax Practitioners Board (TPB) may place conditions on a tax practitioner's registration in certain circumstances. These conditions are publicly available through the TPB Register and may affect the services a practitioner is authorised to provide.
Reportable Events
Registered tax practitioners are required to disclose certain events that may be relevant to a client's decision to engage their services. These can include matters such as registration sanctions, suspensions, terminations or other events prescribed under the legislation. As at the date of this document, Numbers in Motion Accounting has no reportable events to disclose.
Learn More About Your Rights
The Tax Practitioners Board provides a helpful guide explaining the rights and responsibilities of both clients and registered tax practitioners.
Questions?
If you have any questions about this information, please contact us at hello@numbersinmotionaccounting.com.au or 0485 836 991.
Our goal is to make accounting and tax matters easier to understand so you can focus on running your business with confidence.
Last updated: 18 September 2026